FAQ
Frequently Asked Questions
This FAQ section is designed to cover every stage of your shopping journey — from browsing, ordering, shipping, payment, to after-sales support. We provide transparent and detailed answers to ensure clarity and confidence in every purchase.
ORDERING · SHIPPING · PAYMENT · RETURNS · PRODUCT CARE · ACCOUNT SUPPORT
Q: How long does order processing take?
Orders are typically processed within 1–3 business days. During peak seasons or promotional periods, processing may extend to 3–5 days due to quality inspection and packaging control procedures.
Q: Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 12 hours after placement. Once the order enters the packing stage, modifications are no longer possible.
Q: Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by region, typically 5–18 business days depending on customs processing and logistics routes.
Q: What if I received a damaged item?
If you receive a damaged or defective item, please contact support within 48 hours with photo evidence. We will provide replacement or refund depending on case evaluation.
Q: Why is my tracking number not updating?
Tracking information may take 24–72 hours to activate after shipment. Logistics systems often require initial scanning delays before updates appear.
Q: What if my package is delayed?
Delays may occur due to customs clearance, weather, or carrier backlog. If delay exceeds 10 days, contact support for investigation.
Q: Do I need to pay customs fees?
Some countries may apply import duties or taxes. These are not included in product price and are the responsibility of the customer.
Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and selected digital wallets depending on region availability.
Q: Is my payment secure?
Yes. All transactions are encrypted using SSL security protocols and processed through PCI-compliant gateways.
Q: Can I return items?
Returns are accepted within 14 days of delivery for unused items in original condition. Certain sale or custom items may be non-returnable.
Q: How do I choose the correct size?
Please refer to our Size Guide. If between sizes, we recommend sizing up for structured items and sizing down for loose drape designs.
Q: Do you restock sold-out items?
Some seasonal designs are limited edition and will not be restocked. Core styles may be restocked depending on demand and production planning.
SUPPORT: support@clearbrooklife.store · clearbrooklife.store